We are committed to helping your small and independent business during this challenging time.
Learn about our rental deferral program.
What we are doing...
At GWLRA, we are doing everything we can to ensure our buildings are clean, safe, and accessible. Here are some of the steps we're taking:
Thorough Cleaning
Our cleaners continue to work hard on a daily basis to ensure our buildings are constantly cleaned and sanitized using medical-grade sanitization. Our team is also taking the time and care to carry out additional cleaning on high touch areas such as entrance doors, elevator kiosks and washroom doors.
Hand Sanitizer Dispensers
We have installed extra hand sanitizer stations throughout our buildings with particular emphasis on common areas.
Hand Hygiene Practices
We continue to promote good hand hygiene practices in our buildings to maintain awareness and decrease the unnecessary spread of COVID-19.
Help keep your coworkers and fellow tenants healthy and safe:
Stay home whenever possible
Work from home if possible, remain at home if you are sick, and keep a safe distance from anyone outside of your immediate household. Seek medical advice should you exhibit any symptoms of COVID-19 after having traveled, or if you have come into contact with others who have traveled or have shown symptoms. It is crucial that individuals follow quarantine and self-isolation recommendations properly to prevent transmission of COVID-19 to others in the building and/or community.
Practice Physical Distancing
Physical distancing measures are approaches taken to minimize close contact with others in the community. If you are taking an elevator, walking through the lobby or any other common area of the building, please make a conscious effort to practice physical distancing and remain the recommended two metre distance from fellow tenants in order to keep everyone safe. Physical distancing cannot prevent 100% of transmissions, but by following these simple rules we can all play a critical role in slowing the spread of this virus.
Wash your hands... often!
Washing your hands is the best way to protect yourself and others. Wash hands often and thoroughly with soap and water for at least 20 seconds, or use an alcohol-based sanitizer if soap and water are not available. Avoid touching your eyes, nose, and mouth with unwashed hands. Keep your work area clean throughout the day by using disinfecting wipes.
Continue to Prevent the Spread
Remember to follow these hygiene habits to protect against the spread of harmful viruses.
Long Description of Infographic
- Protect against viruses by following these hygiene habits
- Wash your hands often with soap and water for at least 20 seconds
- When coughing or sneezing, cover your mouth and nose with your arm or a tissue to reduce the spread of germs
- Avoid touching your eyes, nose or mouth with unwashed hands
- Stay home if you feel sick
- Immediately dispose of any used tissue as soon as possible and wash your hands afterwards
FAQ
Janitorial
What are we doing to sanitize and disinfect the building?
We have increased cleaning in all buildings with particular attention to high touch point areas such as door handles, buttons, etc. Many of our buildings use medical-grade cleaning supplies to effectively sanitize common areas.
Are we doing additional cleaning in tenant premises, or do they have to arrange that?
Tenants should reach out to Property Managers to discuss specific needs.
If we have closed our office, are janitorial services reduced and will we get a reduction in operation costs?
Please reach out to your Property Manager.
Can GWLRA order cleaning supplies for tenants?
No.
Office Closures
Will security or Property Manager let service providers into our space: plant maintenance, etc.?
No. For the safety and security of your premise, we do not and will not allow outside providers into your space.
Will security or Property Manager accept deliveries for us?
No.
Will security or Property Manager arrange to forward deliveries and Canada Post for us?
No.
Will security provide extra patrols in our premises?
Please contact your Property Manager.
Will security patrol our premises when staff is working alone?
Please contact your Property Manager.
Can we reset access cards to control employee access to our premises?
Yes, please contact your Property Manager.
Will you provide access card reports so we can see who is accessing our space?
Please contact your Property Manager.
Building Closures
Is the building closing? If not, why not?
Buildings will only be closed by order of a government entity. Please contact your Property Manager.
Parking
Do we still have to pay for parking?
Yes. Please consult your parking agreement, or your employer for further information.
Suspected or Confirmed Cases in the Building
Will we be notified of any suspected or confirmed COVID-19 cases?
Yes. Tenant contacts will be notified, and notifications will be posted on the entrance to the building. We will not share any personal information and where required, we will follow the direction of local health authorities.
What steps will GWLRA take to ensure the affected premises/building is safe to re-enter?
Common areas in building will be sanitized. Tenant space will be cleaned according to the tenant request.
Will the guards stop people from entering the building who exhibit symptoms of being ill?
Due to privacy concerns our guards cannot ask personal questions of anyone entering the building. We expect people to maintain government protocols to ensure the health of themselves and others in the buildings.
Communications
Will communications remain through OneServe?
Communications protocol for your building has not changed.
Can tenants post signage in their building lobbies?
If you have specific requests related to your business please contact your Property Manager.
Can GWLRA post tenant/business closures on GWLRA’s website?
No.
Miscellaneous
What support is the landlord offering to the tenants?
Please see Rental Deferral Program.
What are we doing to reduce Operating Costs for tenants?
We are continuing to keep the building open and safe by maintaining cleaning, security and operating costs. Costs will remain the same until further notice.
Are work orders still being addressed and to what capacity?
Building operators continue to work in the building to ensure safe operations of the property. They are still taking care of work orders with special care and attention to preventative maintenance.