We are committed to helping your small and independent business during this challenging time.
We look forward to welcoming our tenants back to our buildings.
Our commitment to health and safety:
As areas gradually stabilize from the COVID-19 pandemic and stay-at-home restrictions are lifted, we are looking forward to having tenants and their employees back in our building. As always, the safety and wellbeing of our tenants, visitors, staff, contractors and service providers remain our highest priority.
We want to assure you that we have been working hard to keep the building clean, safe and accessible. We would like to share the proactive measures we have implemented since the early stages of the pandemic and continue to undertake, as well as the preparation and planning that is on-going to ensure that buildings are ready for a safe return of our tenants.
Thorough Cleaning
Our cleaners continue to ensure our buildings are cleaned and sanitized on a regular basis. Our team is also taking the time to carry out focused cleaning on high touch common areas such as entrance doors, elevator kiosks, and washroom doors.
Hand Sanitizer Dispensers
We have installed extra hand sanitizer stations throughout our buildings with emphasis on common areas.
Hand Hygiene Practices
We continue to promote good hand hygiene practices in our buildings to maintain awareness and decrease the spread of COVID-19.
Changes to BuildingOperations & Cleaning
All building equipment continues to be inspected and maintained to ensure good working condition and operation.
Additional and/or enhanced air filtration is occurring in all buildings.
Increased cleaning and sanitization of common areas and high touch points such as elevators (call buttons and interior touch points), entrance doors, handles, glass, and washrooms.
Cleaners have been trained on approved sanitizing guidelines.
GWLRA employees will be equipped with PPE (Personal Protective Equipment) when in direct contact with tenants.
Managing the potential spread of COVID-19 is a shared responsibility. Tenants who will have staff returning totheir offices should provide their employees with anti viral products to sanitize their work areas throughout the day.
Physical Distancing
GWLRA is establishing guidelines and protocols in an effort to allow enough space for proper physical distancing of all tenants, visitors, and employees. Tenants and visitors to our buildings can expect the following:
Wayfinding to streamline foot traffic in common areas and ensure physical distancing is maintained in the main lobby, elevators, hallways, common areas, washrooms, and stairwells.
Signage to explain building access rules and protocols impacting tenants and visitors.
Transparent shields at security and concierge counters throughout the building to ensure your health and wellbeing. Building entrances may be restricted to accommodate physical distancing. Please follow the signage posted.
Lobby furniture may be reduced or entirely removed to allow for physical distancing.
Elevators:
Elevator queues may be handled differently in each building.
Please follow the signage and the instructions from GWLRA staff and security.
The number of people per cab will be restricted and you will be asked to stand only in designated areas while in the cab. Expect increased time to arrive at your floor.
Welcoming YourEmployees Back
Even as the pandemic subsides, we must all play our part and remain vigilant to ensure the safety of those at our properties. We ask you to consider implementing the following protocols for your returning employees:
Stagger the return of your employees and allow only 20 to 30% back in the office for the first few weeks.
Assume it will take longer for employees to arrive at your floor due to elevator cab restrictions. Consider different start and end times for your teams.
Adopt flexible working hours to reduce density in the office and lineups during early morning, lunch, and rush hours. Implement a strict clean desk policy, avoid the sharing of desks, and space out desks wherever possible.
Create one way foot traffic routes, if possible.
Avoid in person meetings or limit the number of attendees.
Limit access and/or create strict protocols for visitors.
Communication with Property Management:
It’s important that we stay in touch. One of the easiest ways to do that is through OneServe, our on line service request portal.
The Property Management team is here to help you transition your employees back into the building. Please reach out to your Property Manager for more information.
Please note we will try to schedule any noncritical maintenance requests outside of normal business hours to promote physical distancing.
On site Communication
Throughout our buildings, posters will remind your employees of the procedures that are in place
to help keep everyone safe. Below are some examples.
Long Description of Infographic
- Welcome back, we missed you - Maintain physical distancing - Sanitize your hands when entering or exiting the building - Avoid touching your face - Cover your mouth when coughing or sneezing - Adhere to elevator etiquette - Safely dispose of PPE
- Maintain Physical Distancing
- Please Use The Other Door (Entrance only)
- Sanitizing Station
FAQ
Return to Workplace
What is GWLRA doing to sanitize the building?
We have increased cleaning in all buildings with particular attention to high touch point common areas such as entrance door handles, elevator buttons, etc. Many of our buildings use medical grade cleaning supplies to effectively sanitize common areas.
Is GWLRA doing additional cleaning in tenant premises, or do tenants have to arrange that?
Tenants should reach out to Property Managers to discuss specific needs.
If we have closed our office, are janitorial services reduced and will we get a reduction in operation costs?
Please reach out to your Property Manager.
Can GWLRA order cleaning supplies or PPE for tenants?
Unfortunately we will not be able to order either cleaning supplies or PPE for the use of tenant employees.
Will security or Property Management accept deliveries for tenants?
Security and the Property Management team will not be able to accept deliveries for tenants.
Will tenants be notified of any suspected or confirmed COVID-19 cases?
If we are made aware of any COVID-19 cases in the building, tenant contacts will be notified, and notifications will be posted on the entrance to the building. We will not share any personal information and where required, we will follow the direction of local health authorities.
Will building security stop people from entering the building who exhibit symptoms of being ill?
Privacy laws limit our ability to ask health questions and otherwise screen for medical conditions. We expect people entering the building to comply with all government and Public Health authority directives and protocols. Where necessary, we will contact law enforcement to enforce applicable government orders.
Will communications remain through OneServe?
Communications protocol for your building has not changed. Click here for OneServe.
What support is the landlord offering to the tenants?
Please see Rental Deferral Program